This warranty does not cover misuse or excessive damage to the hearing instruments and it does not cover the loss of an instrument. Excessive damage may include: A hearing instruments that has been crushed (stepped on or run over), a hearing instruments that a pet has chewed, a hearing instruments that has been over exposed to moisture (worn in the shower, pool, long exposure to high humidity areas), a hearing instruments that has been overexposed to heat (stored in glove compartment of car, dried in a microwave or oven), hearing instruments damaged in shipping. DiY shall, at its sole discretion, determine if a hearing instrument is damaged beyond repair and therefore not covered under the standard repair warranty. The warranty does not cover replacement of earmolds, A+ thin acoustic tubes, or eartips.

Following the one year manufacturer's warranty, you will be charged for repairs to the hearing instruments. All the necessary supplies to send repairs to  DiY (including proper packaging) are available from  DiY. If you choose not to use this packaging, you are responsible to package instruments properly to avoid damage during shipping. If hearing instruments are received with excessive damage they may not be covered under the repair warranty. The warranty does not cover your shipping costs. Repair service fees for hearing instruments that are out of warranty are shown on the DiY prices page which is provided with your purchase.

Special Warranties:

SIE/RIC tubes will be replaced up to two (2) times during the initial one (1) year repair warranty. The defective tube must be received by us before we will process a replacement. SIE/RIC tubes are not covered by the extended repair warranty.

Flex connectors are warranted for 60 days from date of purchase of the hearing instruments.

Out of Warranty Repair Service:

After expiration of the standard one (1) year or two (2) year extended repair warranty, repairs will be performed as set forth in the repair schedule on the hearing instruments Pricing page. If repairs are performed by DiY after expiration of the included or extended warranty, the repaired hearing instruments will be warranted for a period of one (1) year from the date of the invoice for those repairs for a one time $30 fee.

Payment in advance for all out of warranty repairs and clean and check services is required.

All hearing aids repaired by DiY are warranted for six months from the date of shipment to you unless you have specifically requested and paid the additional  $30 fee for a one year warranty.

To obtain warranty service on any DiY repair, please enclose a check for processing, shipping & handling for $19.95.

Shipping Policies:

For hearing instruments covered by of the standard one (1) year or two (2) year extended repair warranty, it is our policy that you pay the costs of shipping the hearing instruments to DiY and we pay the cost of returning them to you. For your convenience in shipping hearing instruments to DiY, we will provide you with a pre-paid shipping label in addition to the packaging materials. Upon receipt of the returned hearing instruments, the actual cost of shipping incurred by DiY will be charged back to you.

For hearing instruments no longer covered by one of the standard one (1) year or two (2) year extended repair warranty, it is our policy that you pay all costs of shipping the hearing instruments.

• Shipping outside the continental US: Customer to pay all shipping costs. Call for estimate.
• DiY ships all orders, with a value over $25.00, as signature required.
• Next Day Shipping Service additional $12.00.

Shipping Hearing Instruments to DiY:

Included in your programming and accessory kit are all the packaging materials needed to return your hearing instruments to DiY for repair. If you choose not to use the packaging materials provided, or you pack the hearing instruments improperly, you are responsible for any damage incurred during shipment. hearing instruments received with excessive damage will not be covered under the repair warranty.

Trade-In Policy:

DiY Hearing is pleased to accept trade ins of used hearing instruments when new DiY hearing instruments are purchased, and will be considered on a one for one basis. A credit of a $50 will be given for each hearing instrument traded in (maximum of 2) with a credit applied toward the purchase price of the new DiY hearing instruments. The maximum credit allowed for a single hearing instrument order is $50.00 and the maximum credit for a binaural set is $100.00 but there is no guarantee of a trade in option if the traded instruments are older than 5 years. This offer may be withdrawn at anytime by DiY Hearing and cannot be combined with any other offer.

If new hearing instruments are returned for credit during the thirty (30) day return period, the hearing instruments that were traded in must be returned in like new condition along with the accompanying manuals, programmer and cables. It is expected that a newly purchased hearing instrument must be worn to assess the function and value of its hearing correction ability prior to a return. DiY Hearing will not clean, repair, program or test for function the hearing instruments that were traded in during the return period. While DiY Hearing will take all reasonable precautions to insure that the hearing instruments traded in are not lost or damaged while in our possession, DiY Hearing is not responsible for those hearing instruments while in transit to or from DiY.

If the new DiY hearing instruments are not returned for credit within the thirty (30) day return period, the hearing instruments traded in become the property of DiY at the end of the thirty (30) day return period. Accessories, including, but not limited to batteries, carrying pouches, cleaning tools and presentation cases, sent to DiY with the traded in hearing instruments will be discarded upon receipt and not returned. Once the traded in hearing instruments become the property of DiY, they are donated to a charity of our choosing.

Return Policy:

DiY Hearing offers only the highest quality components in our products. If, for any reason, you are not satisfied with your purchase, simply contact DiY at the support desk number provided in your user manual and request a RMA authoritazation (Return Merchandise Authorization) number.  Return the item in like new condition along with the accompanying manuals, programmer and cables. It is expected that a newly purchased hearing instrument must be worn to assess the function and value of its hearing correction ability prior to a return. Any returned instrument(s) must be returned within 30 days of our shipping date to you. Any product following these instructions for refund will receive the refund within 10 business days less a 10% dispensing/restocking fee. Any return shipping is at the expense of the returning customer.  Any returned merchandise must be received by us with a postmark that was within the 30 day return period.  Merchandise will not be accepted for return without the our RMA number clearly identified on the outside of any return packaging.  If you have any questions or concerns regarding your order or our return policy, you may contact DiY directly at the support number provided in your user manual.  You may return any item for exchange or replacement within 30 days of the shipment date due to material defect or damage during shipment with no associated fees. 

With your RMA clearly identified in the shipping address back to us, please ship return merchandise as shown in the following example:

A Medical Exam is NOT Required to Purchase Hearing Aids

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