This warranty does not cover misuse or excessive damage to the hearing instruments and it does not cover the loss of an instrument. Excessive damage may include: A hearing instruments that has been crushed (stepped on or run over), a hearing instruments that a pet has chewed, a hearing instruments that has been over exposed to moisture (worn in the shower, pool, long exposure to high humidity areas), a hearing instruments that has been overexposed to heat (stored in glove compartment of car, dried in a microwave or oven), hearing instruments damaged in shipping. DiY shall, at its sole discretion, determine if a hearing instrument is damaged beyond repair and therefore not covered under the standard repair warranty. The warranty does not cover replacement of earmolds, A+ thin acoustic tubes, or eartips.

Following the one year manufacturer's warranty, you will be charged for repairs to the hearing instruments. All the necessary supplies to send repairs to  DiY (including proper packaging) are available from  DiY. If you choose not to use this packaging, you are responsible to package instruments properly to avoid damage during shipping. If hearing instruments are received with excessive damage they may not be covered under the repair warranty. The warranty does not cover your shipping costs. Repair service fees for hearing instruments that are out of warranty are shown on the DiY prices page which is provided with your purchase.

Special Warranties:

SIE tubes will be replaced up to two (2) times during the initial one (1) year repair warranty. The defective tube must be received by us before we will process a replacement. SIE tubes are not covered by the extended repair warranty.

Flex connectors are warranted for 60 days from date of purchase of the hearing instruments.

Out of Warranty Repair Service:

After expiration of the standard one (1) year or two (2) year extended repair warranty, repairs will be performed as set forth in the repair schedule on the hearing instruments Pricing page. If repairs are performed by DiY after expiration of the included or extended warranty, the repaired hearing instruments will be warranted for a period of one (1) year from the date of the invoice for those repairs for a one time $30 fee.

Payment in advance for all out of warranty repairs and clean and check services is required.

All hearing aids repaired by DiY are warranted for six months from the date of shipment to you unless you have specifically requested and paid the additional  $30 fee for a one year warranty.

To obtain warranty service on any DiY repair, please enclose a check for processing, shipping & handling for $19.95.

Shipping Policies:

For hearing instruments covered by of the standard one (1) year or two (2) year extended repair warranty, it is our policy that you pay the costs of shipping the hearing instruments to DiY and we pay the cost of returning them to you. For your convenience in shipping hearing instruments to DiY, we will provide you with a pre-paid shipping label in addition to the packaging materials. Upon receipt of the returned hearing instruments, the actual cost of shipping incurred by DiY will be charged back to you.

For hearing instruments no longer covered by one of the standard one (1) year or two (2) year extended repair warranty, it is our policy that you pay all costs of shipping the hearing instruments.

• Shipping outside the continental US: Customer to pay all shipping costs. Call for estimate.
• DiY ships all orders, with a value over $25.00, as signature required.
• Next Day Shipping Service additional $12.00.

Shipping Hearing Instruments to DiY:

Included in your programming and accessory kit are all the packaging materials needed to return your hearing instruments to DiY for repair. If you choose not to use the packaging materials provided, or you pack the hearing instruments improperly, you are responsible for any damage incurred during shipment. hearing instruments received with excessive damage will not be covered under the repair warranty.

Trade-In Policy:

DiY Hearing is pleased to accept trade ins of used hearing instruments when new DiY hearing instruments are purchased, and will be considered on a one for one basis. A credit of a $50 will be given for each hearing instrument traded in (maximum of 2) with a credit applied toward the purchase price of the new DiY hearing instruments. The maximum credit allowed for a single hearing instrument order is $50.00 and the maximum credit for a binaural set is $100.00 but there is no guarantee of a trade in option if the traded instruments are older than 5 years. This offer may be withdrawn at anytime by DiY Hearing and cannot be combined with any other offer.

If the new hearing instruments are returned for credit during the thirty (30) day return period, the hearing instruments that were traded in must be returned in the same condition in which they were received after the customer purchase. DiY Hearing will not clean, repair, program or test for function the hearing instruments that were traded in during the return period. While and DiY Hearing will take all reasonable precautions to insure that the hearing instruments traded in are not lost or damaged while in our possesion, or DiY Hearing is not responsible for those hearing instruments while in transit to or from DiY.

If the new DiY hearing instruments are not returned for credit within the thirty (30) day return period, the hearing instruments traded in become the property of DiY at the end of the thirty (30) day return period. Accessories, including, but not limited to batteries, carrying pouches, cleaning tools and presentation cases, sent to DiY with the traded in hearing instruments will be discarded upon receipt and not returned. Once the traded in hearing instruments become the property of DiY, they are donated to a charity of our choosing.

Return Policy:

DiY Hearing offers only the best brand names and the highest quality goods. If, for any reason, you are not satisfied with your purchase, simply contact DiY at the number provided with your purchase and request a RMA authoritazation (Return Merchandise Authorization) number.  Return the item in its original, unused condition (including all original packaging and accessories) within 30 days of our shipping date to you of any product for refund, less a 15% dispensing/restocking fee & your shipping costs back to us.  Any returned merchandise must be received by us at our DiY location within 30 days of our shipping date to you.  Merchandise will not be accepted for return without the our RMA number clearly identified on the outside of any return packaging.  If you have any questions or concerns regarding your order or our return policy, you may contact DiY directly at the number provided with your purchase.  You may return any item for exchange or replacement within 30 days of the shipment date due to material defect or damage during shipment. 

With your RMA clearly identified in the shipping address back to us, please ship return merchandise merchandise as shown in the following example:

A Medical Exam is NOT Required to Purchase Hearing Aids

Privacy Statement

For each visitor to our Web page, our Web server automatically recognizes  visitors but does not record information regarding the e-mail address. We collect the e-mail address of those who communicate with us via phone or e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Your Best Source For Discount Hearing Aids That Are Also Programmable Hearing Aids