Virtual Technician Hearing Aid Programming Software
DiY Hearing provides the hearing aids, hearing aid programming software, and the Virtual Technician eMiniTec USB hearing aid programmer with each set of hearing aids purchased. This comprehensive and easy to use system allows your new Hearing Aids to be adjusted using your Windows based PC or laptop. Our small hearing aid programmer simply plugs into the USB port on your computer and attaches to your new digital hearing aids. The Virtual Technician Hearing Aid System allows the user to adjust their own hearing aids in real time, while listening to them. You hear the adjusted sound as soon as you make any changes.
The Virtual Technician system includes hearing aids that are compatible with the new system, and are fully programmable hearing aids. These 100% digital programmable hearing aids automatically adjust to various environments for ease of use. These high tech adjustable hearing aids places the ability to make programming adjustments in the hands of the consumer. Until now this was done at the office of a hearing aid dealer or audiologist. Virtual Technician sets a new standard for convenience in the ownership and use of hearing aids by allowing your hearing aid purchase to be made direct from the manufacturer and programmed either by the wearer or with remote assistance from our offices directly over the internet. Virtual Technician is very user friendly and extremely convienient since program adjustments can now be made in the privacy of your home or office. View our training videos and you'll see just how easy! The best news is that Virtual Technician is included as an option with the purchase of programmable hearing aids that are Virtual Technician compatible hearing instruments!
Hearing Aid Programming Software
Your hearing loss is as unique as your finger print, but unlike your finger print, a hearing loss changes with time. In order for your hearing aids to provide optimum effectiveness, each one must be specifically programmed to your unique hearing loss at the time of purchase. It also must have the capacity to be tweaked or re-programmed quickly and easily to your subjective listening preferences during the initial adjustment period, as well as be adjusted when your hearing loss has changes.
D.i.Y. offers our proprietary Virtual Technician software and programming kit which has everything you need to make your own adjustments on your computer or, you can simply call our support desk and have a remote tech session with one of our staff to help you fine tune your new aids.
Before your hearing aids are sent to you, they are programmed to meet your specific requirements. For the majority of our users, the initial program setting is the optimum solution; however, minor adjustments may be necessary both initially and periodically in order to achieve optimal hearing levels.
The Virtual Technician hearing aid programming software was designed to be simple and intuitive for the average customer for adjusting user programmable hearing aids. All aspects of programming your hearing aid can be found on just one single screen. This simple interface makes adjusting your hearing aids quick and easy. If users need or desire assistance from a one of our Support Technicians, our knowledgeable and friendly programming coaches are available to help. You choose either phone support or remote programming support. Remote Programming Support works just as if your programming coach was sitting right next to you. We can walk you though the process of programming your hearing aids while you sit and watch from the comfort of your own home. This beats having to drive to your local hearing aid dealer any day. Click to view our video tutorials on the Hearing Aid Fitting Software.
All hearing instrument manufacturers have unique programming software and hardware that is provided only to the professionals who sell their products. Our hearing aids are no different, our software and programmer are built specifically for compatibility and for programming of our hearing aids, and our software does not program other brands of hearing aids. Without sacrificing accuracy or flexibility, we have developed programming software and hardware, which can be used by anyone with a personal computer and it's easy, just like in the picture above. When our programmable hearing aids are connected to a personal computer using the Virtual Technician, program adjustments can be performed by the listener on their own instruments as they listen. Or if you wish you can have assistance with your hearing aid adjustments simply by contacting our Support Desk as mentioned, and one of our coaches will reach through the internet to perform the adjustments you may need. The nice option however is that your hearing aids can be re-programmed or adjusted from their original settings, instantly through your personal copy of our software. No one knows how you hear but you and Virtual Technician enables you to rely on your own opinion and not on someone elses. Either option for adjustments is incredibly accurate, free, and gets the job done immediately, not after you wait for an appointment somewhere so that someone else can guess at what you need done. If you relate it to turning the volume up or down on your tv or radio, there is no one that knows just where you like the settings any better than you do. Now the control truly is in your own hands... talk about fast accessible and easy!
The Fitting Screen
Based on the audiogram information that you enter or provide to DiY, the DiY "auto fit" program will then automatically provide an initial "first fit" for the hearing aid sound settings prior to shipping to you. Then adjustments or "tweeks" to the hearing aids can be made by you as you may feel necessary. A robust "tutorial" is included in the DiY programming software as well as our full lineup of video tutorials to assist you. Every DiY client is assigned their own personal "Coach" to help them with any questions and help through the adjustment process. You'll always talk to the same Coach so you will get to know each other.
Remote Hearing Aid Software Support is always available as we said, so if you find that you would prefer one of our coaches to assist you we are just a phone call away. And, with Remote Support, we can do the adjustment for you right through an internet connection to your computer. All thats required is having your new Virtual Technician and cables attached to your new hearing aid as shown in the illustrations, but we will assist you in setting it up as well. Remote Support is done live or in "real time". You will be connected to your computer with your hearing aids on and you will hear the adjustments as soon as they are made from our office. Including the ability to adjust for Bluetooth compatibility with our communication package. This technique is superior to all other downloadable programming techniques, as it provides for the quickest and most accurate adjustments available by someone other than the user, and you never had to leave your home to have the adjustment made. The Virtual Technician programmer and software are compatible only with the following computer operating systems and processors:
Minimum Operating System RequirementsProcessor: Intel Pentium 4 class, any speed MHz (or equivalent processor like AMD)
Minimum RAM Requirements:
Hearing Aid Programming Hardware:
Please Note: Software is not currently available for Mac users
SOFTWARE TRAINING: Click Here To View Our Training Videos
Remote Programming Support Details
The dedicated staff of audiologists and hearing instrument specialists at D.i.Y. Hearing Aids pride themselves on providing outstanding support for those who purchase hearing aids from us.
With our Remote Programming Support Services you now have access to a unique system that enables a programming "Coach" to assist, train, and, troubleshoot issues that you may encounter. Our support system works just as if we were sitting right next to you. With our program, we can assist by manipulating the mouse and keyboard controls of your internet connected computer, making the hearing aid adjustments for you.
We understand your desire to achieve the best possible success with your new hearing aids. It is our desire to provide you with the best hearing experience possible. Included with every hearing aid purchase is a one (1) year FREE Remote Audiology Support Service.
To gain access to our Remote Audiology Support Services after you receive your new hearing aids please follow these important steps:
Step 1 - The system requirements for Remote Audiology are that you have a high speed internet connection. Dial up internet service is not supported.
Step 2 - When needing remote support services call us toll free at the toll free number provided in your user manuel. We will schedule an appointment time for you and your personal hearing aid programming coach to work together.
Step 3 - At the approximate scheduled time, your hearing aid programming coach will call you.
To start your Remote Audiology Support Session, click on the large "Run Remote Audiology Support" button found to the right of this screen. Please don't click this button until told to do so by your Programming Coach. A small launch program will be downloaded to your computer harddrive.
Step 4 - When the software runs you will be prompted to enter an ID number and your name. The session ID number will be provided to you by your Programming Coach.
Step 5 - Follow the instructions provided by your hearing aid Programming Coach.
Hearing Aid Software Training VideosDiY Hearing Aids.com is a leading online hearing aid provider. Customers who purchase hearing aids from DiY enjoy the opportunity to adjust or program their own hearing aids themselves by using their own computer. In this video tutorial one of our technicians from our partner company teaches you about the hearing aid programming software and the fitting screens 12 band equalizer. Please call DiY with any questions at 1-800-876-1113. CLICK HERE for the Video Training Page.