The past few years of internet consumers has shown that the availability of virtually unlimited information via the internet has created a very informed and value driven consumer. Many products formerly purchased through face-to-face appointments can now be purchased from websites and call centers from around the world. As the number of steps in the purchase process have been reduced, hearing aid consumers benefit from lower priced discount hearing aids, higher quality hearing instruments and improved service after their purchase has been made.
DiY Hearing Aids has refined it's business procedures by continualluy improving software and connectivity, as well as improved service and support as we implement the latest technologies to teach our customers how to buy hearing aids online. Because of the way we do business, the internet has also placed us in daily contact with customers throughout the world where our services are needed.
Buying direct from DiY does not bypass the essential steps required in the purchase and servicing of your new premium hearing instruments. When buying direct from DiY Hearing Aids we simplifiy the process and enable our customers to buy programmable hearing aids and save as much as 70% off the cost of premium hearing instruments.
At DiY Hearing Aids, your instruments and satisfaction are guaranteed and we invite you to try our hearing aids for a full thirty (30) days and be charged only a minimal 10% restocking and lab fee if you are not completely satisfied. If you now own digital hearing aids that are less than 5 years old, you may trade them in and receive a credit of $50 per aid. DiY will hold them for the thirty (30) day trial period and return them to you along with a full refund of the purchase price minus the 10% restocking fee if you are not satisfied.
Step One - Contact DiY Hearing
Receive a no cost, no obligation consultation with a hearing healthcare professional by contacting the DiY Hearing Customer Service Center toll free at 888-876-1113. Inform the specialist how you found us then procede with their instructions.
Federal law requires any person prior to being fit with hearing aids, must either obtain a Medical Clearance from a licensed physician or sign a Medical Waiver declining a hearing examination. For more information and to complete the Medical Waiver and the HIPPA forms CLICK HERE. You will be directed to provide an electronic signature for the Medical Waiver at checkout unless you provide a Medical Clearance form from your doctor first.
At your own expense, your doctor or hearing specialist may conduct a hearing test and exam to insure there are no underlying medical conditions that need to be addressed. A Medical Clearance in the form of a simple "Script", similar to a doctors prescription form stating that you are medically cleared to wear hearing aids is also acceptable.
The physician may have a hearing professional conduct a hearing test for him/her. If this is the case, please ask for a copy of your hearing test results or Audiogram be provided to you. Be prepared for the hearing professional to try to sell you their own hearing aids. Simply decline their invitation and request the audiogram copy. They are required by law to provide a copy at your request since its a part of your medical records.
NOTE: Under federally mandated HIPAA regulations, health care providers must provide you with copies of certain documents when requested, including hearing aid clearance forms and hearing test or Audiogram results, so if they do not provide a copy you should inform them of your right to these documents.
If you would like to have one of the DiY hearing healthcare professionals contact you or assist you in obtaining a copy of your hearing test results, please call us and ask for assistance.
We strongly recommend that you see an Ear, Nose and Throat physician for a medical examination and hearing test to determine your need for a hearing instrument prior to purchase. You are required to complete the Medical History/Medical Waiver form prior to purchase if you have declined the right to a medical examination. It will also be necessary to sign and submit the Health Information Personal Privacy form (HIPAA) prior to your purchase.
Both forms can be completed on line by clicking on the links above. You may also print, fill in and mail or fax these forms, along with the results of your hearing test, to the DiY Audiology dept. (contact us for the correct email address or fax number) A member of our Audiology Department will call you within twenty-four (24) business hours of receipt to discuss the best solutions, and offer a recommendation for your particular case.
Because most of our hearing aids are priced the same, price is not as much of a factor in selecting a DiY hearing aid. The selection of your hearing aid model is based solely on your hearing loss and the most appropriate instrument for hearing loss, your life style and your personal preferences. Your selection of DiY Hearing Aids as your hearing solution provider should be based on the convenience, value and quality we provide to you in this selection and in any subsequent follow up requirements.
After you have selected your hearing instrument we will assist you with Step Four.
Step Four - Placing Your Order
Following completion of Steps 2 and 3, your hearing aids can be purchased with a call to our sales department at 888-876-1113. Open Fit styles that do not require a custom made earmold can usually be shipped within 3-5 days of the receipt of your order. Custom hearing aids that do require an ear impression are built and shipped within two weeks of receiving your order and your ear impressions.
Payment is required at the time of your purchase, which is immediately following the hearing aid selection process. We accept all major credit and debit cards for your conveinience, and provide financing upon approved credit, as well as accept personal checks through our CheckWriter system.
Your satisfaction is guaranteed. If you are not satisfied with your purchase of DiY hearing instruments, you may return them within thirty (30) days of purchase and receive a full refund minus a 10% restocking fee and shipping charges.
We reserve the right to refuse to sale any hearing aids for any reason to anyone. By purchasing hearing aids from DiY Hearing Aids you agree that you are the person that will be the end user and wearer or that you are assisting someone unable to place this order themselves. You also agree that the reason for purchasing hearing aids from DiY Hearing Aids is for the purpose of personal use only and not for competitive research, resale, or any other reason.